Summary of key points
- This public web resource allows users to request account and data deletion without reinstalling the mobile application.
- Official Application Name: Samely, Developer Name: ZEENII STUDIO.
- You can delete your account directly inside the app settings or by sending an email request from your registered Google account.
- We confirm receipt of valid email requests promptly and complete deletion within statutory timeframes.
- Uninstalling the app from your device does not delete your account or stored data.
- Google Play VIP subscriptions must be canceled directly in Google Play Subscriptions to prevent future billing.
- If the English and Vietnamese versions differ, the English version prevails.
Note: This summary provides a helpful overview. Detailed procedural steps are outlined below.
Table of contents
1. Application and developer identification
In accordance with Google Play's Account Deletion Policy, the official store identification details for this service are:
- Application Name on Google Play: Samely
- Developer Name on Google Play: ZEENII STUDIO
- Operating Entity: ZEENII STUDIO (Individual Developer / Independent Studio)
- Privacy Inquiries Channel: contact@samely.app
If the English and Vietnamese versions differ, the English version prevails.
↑ Back to top2. How to delete your account inside the app
If you have the Samely application installed on your Android device, you can delete your account directly through the in-app interface:
- Open the Samely app on your device.
- Navigate to the Profile tab in the bottom navigation.
- Tap the Settings gear icon.
- Select Account & Security.
- Tap Delete Account.
- Review the warning regarding point balances and confirm deletion.
Upon confirmation, your session is terminated, and the deletion sequence initiates across backend databases.
↑ Back to top3. How to submit a deletion request via email or web
If you have uninstalled the application, lost access to your mobile device, or prefer submitting a request via the web, follow these steps:
Submission requirements
- Recipient email: contact@samely.app
- Sender email address: You must send the request from the exact Google account email address associated with your Samely account. We cannot process deletion requests from unverified email addresses.
- Subject line:
Account Deletion Request - [Your Display Name] - Message contents to include:
- Your current display name in Samely.
- Your registered Google account email address.
- A clear statement: "I request the permanent deletion of my Samely user account and all associated personal data."
- Reason for leaving (optional feedback).
Processing timeframes
Our privacy team reviews and handles deletion requests according to standard timelines:
- Procedural confirmation: We confirm receipt of your verified request within 2 business days.
- Completion timeframe: Account termination and data purging are finalized within 20 days (or statutory timeframes under applicable local law). We send a confirmation email once completed.
4. Data deleted, anonymized, and retained
The table below provides transparent details regarding the treatment of your personal data upon account deletion:
| Data category | Specific data items | Handling procedure |
|---|---|---|
| Permanently deleted data |
- Display name, birth year, profile photos. - Direct chat messages in one-to-one conversations. - Friend lists and pending invitations. - Accumulated reward points, rank tiers, and mission progress. - Ephemeral Bluetooth signals and location states. |
Permanently purged from active operational databases. This data cannot be recovered. |
| Anonymized data | - Public Feed posts and comments. | Author identity and avatar are replaced with a generic "Deleted User" label, removing any link to your identity. |
| Data retained for legal compliance |
- Google Play VIP billing receipt tokens. - Records relating to documented child safety violations or severe abuse under legal process. |
Archived securely in isolated compliance storage solely for the statutory periods mandated by applicable tax, accounting, or criminal investigation laws. |
5. Important notices before deletion
Please review these critical items before requesting account deletion:
- Irreversible action: Deletion is permanent. Once completed, your profile, friend connections, chat histories, and points cannot be restored.
- Uninstalling is not deleting: Removing the app from your phone only removes client files from your device. It does not delete your account or server records. You must complete the steps in Section 2 or Section 3.
- Cancel VIP subscriptions in Google Play: If you have an active recurring VIP subscription, deleting your Samely account does not automatically cancel recurring billing in Google Play. You must open the Google Play Store app, tap your profile icon, go to Payments & subscriptions > Subscriptions, and cancel the subscription to prevent future renewals.